Airport Service Quality

ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continuing efforts to improve the quality of service experienced by passengers. Five core programmes provide practical management information and advice specifically for the airport industry.

The ASQ programmes identify and disseminate best practice from top-performing airports around the world. By joining one or more of the ASQ programmes, your airport gains access not just to a wealth of information and advice, but also to a world-wide airport forum discussing today’s issues and solutions.