ASQ Survey is the world’s leading airport customer satisfaction benchmark programme with over 200 airports in more than 50 countries surveying their passengers every month of the year. All airports use the same questionnaire and follow the same methodology. ASQ's highly detailed sample plan tailored to each airport's traffic ensures comparable results.
Each participating airport receives the data from all other participating airports allowing it to identify best practice and to measure its own performance precisely. Excellence in service is not a one-off, it is proven to be the result of continual effort and commitment to providing the best possible service. ASQ helps you understand where to focus that financial and human effort.
Airports can now participate at four different levels: