The next logical step after ASQ Survey

ASQ identifies any concerns, but to get to the heart of the issue and to highlight the causes and potential solutions often requires more detailed research.

Airport Specific Research concentrates only on areas of concern and potential key revenue / success drivers. This ensures that airports receive detailed action points focused exactly where they are needed. This research operates at a varying number of levels depending on individual airport requirements. Each airport is different and requires a different mix.

Research levels include:

• Detailed survey of individual processes and services
• Focus groups / interviews
• Root cause analysis
• Action points
• Success measurement and review

For more information or for a specific research proposal, please contact DKMA

• ASQ SURVEY

• Benefits
• Using ASQ Survey
•   Main Programme
•   Regional Programme
•   Unique
•   Airport Specific Surveys
• Participating Airports

• ASQ PERFORMANCE
• ASQ ASSURED
• ASQ RETAIL
• ASQ MANAGEMENT